Senior UX Product Designer with 10 years of experience leading enterprise products through strategy, systems thinking, and cross-functional collaboration. Specialized in complex operational workflows across Auto Care, Pharmacy, Vision Center, and Store Operations.

Senior UX Product Designer | 2022 - Present

UX Designer | Oct 2016 - 2022

Selected Impact

• Reduced Auto Care technician data-entry time by 50% across workflows supporting 90,000+ daily services.
• Assumed product leadership responsibilities across major Auto Care initiatives, helping drive roadmap prioritization, stakeholder alignment, requirements definition, and product strategy.
• Unified 7 store operations applications into a streamlined platform experience, reducing workflow fragmentation.

Vision Center

• Led end-to-end design of a prescription fulfillment platform, delivering engineering-ready specifications in under five weeks to support critical workflows.
• Drove product direction and design to production for a Home Office pricing and discount management platform supporting vision product lines, aligning business requirements, and operational workflows.
• Rapidly acquired domain expertise in the vision industry to lead the design of a contact lens catalog management system, simplifying complex product administration workflows for internal teams.

Pharmacy

• Led end-to-end design initiatives across prescription delivery, computer vision-assisted prescription filling and verification, and excess inventory return programs, helping modernize pharmacy operations at scale.

Auto Care

• Partnered with business, engineering, and operations leaders to define requirements, prioritize initiatives, shape product strategy, and guide design execution across major Auto Care programs.
• Led strategy, workflow definition, and UX design for a technician service platform that reduced technician data-entry time by 50% while supporting workflows handling more than 90,000 automotive services daily.
• Partnered with a small cross-functional team to design and launch a tablet-based service intake application, modernizing the customer check-in experience for automotive service associates.

Store Operations

• Owned UX improvements across a portfolio of 11 mobile store management applications supporting operational and performance reporting throughout Walmart stores.
• Designed a unified store operations platform that consolidated functionality from 7 separate applications into a single streamlined experience, reducing workflow fragmentation.

BFA, Graphic Design 2012 - 2016

Graphic Illustrator May 2015 - Jul 2016

Produced commissioned company branding, illustrations and visual assets for animated advertising campaigns.

Graphic Designer

Produced print and digital media, content and graphics for both internal and external use.